Directory of Consulting Resources

Home > Business > Telecommunications > Call Centers > Consulting

Companies which offer consulting services to the call center industry.

Resources in This Category

• 24Customer

  http://www.24customer.com/
  (NL) - Worldwide independent consultancy firm with a method of working to decrease costs and to increase sales.

• Advanced Call Centre Consulting

  http://www.accs-consulting.com/
  (CA) - Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysis and cost reduction studies.

• Amtech Marketing, Inc.

  http://www.amtechmarketing.com/
  (US) - Provides performance improvement, turnover reduction, training, technology selection, and management recruitment.

• At Random Communications

  http://www.arllc.com/
  (US) - Quality monitoring consultants who assess the level of customer service provided through call monitoring, mystery shopping and customer surveys.

• Barbara Burke & Associates

  http://www.barbaraburke.com/
  (US) - Professional speaker and trainer of customer service supervisors and staff to improve call center performance.

• Berring Hine Consulting Group

  http://www.berring.co.uk/
  (UK) - Consulting firm which works with public sector organisations to improve helpline and call centre service delivery.

• Call Center Learning Solutions (CCLS)

  http://www.callcentertraining.com/
  (US) - Specializes in skills training for call center agents and managers through various online courses and e-books.

• Call Center Training Solutions

  http://www.callcentertrainingsolutions.com/
  Offers training for telemarketers, customer service representatives and call center managers. Based in Plantation, Florida.

• Casama Morton Training Service

  http://casamamorton.tripod.com/
  (PH) - Provides training and recruitment services for call centers located in the Philippines.

• CCT Group, Inc.

  http://www.cctgroup.com/
  (US) - Provides call center consulting services focused on operational and service needs.

• CI2I

  http://www.sacallcentres.com/
  (ZA) - Consultancy firm with services focussed on helping people outsource to South African call centres.

• Contact Center Compliance

  http://www.dnc.com/
  Online "Do Not Call" list cleaning. Provides a free trial of cleaning services.

• Contact Centre Action

  http://www.ccaction.com.au/
  (AU) - Provides consultancy in the people, process, workflow, efficiency aspects of call centres.

• Contact Strategies

  http://www.contactstrategies.com/
  Services include quality assurance program development and implementation, performance management, workforce planning and scheduling, and operation assessments and training.

• CSBA

  http://www.csba.com.au/
  Provides research-based, customer service consultancy, focussing on call centre performance. Description of services, news and events. Australia.

• Customer Relationship Metrics

  http://www.metrics.net/
  (US) - Produces customer relationship management research.

• Customer Solutions Group

  http://www.askcsg.com/
  (US) - Consulting firm specializing in inbound and outbound customer contact centers.

• Darryl Beckford Limited

  http://www.darrylbeckford.co.uk/
  (UK) - An independent contact centre consultant. Services offered include design, planning, advice and project management.

• Dial Interactive

  http://www.dialinteractive.com/
  (US) - Call centre technology consultants. Offers call center assessment, call flow/IVR re-engineering, technology RFP management and reporting assessment.

• DJN Solutions

  http://www.djnsolutions.co.uk/
  (UK) - Provide design and implementation services for call centre equipment.

• DNC Solution Inc.

  http://www3.dncsolution.com/
  (US) - Call center compliance consulting for all federal, state and DMA do-not-call lists as well as in house lists.

• Eric Fraterman Consulting

  http://www.customerfocusconsult.com/
  (CA) - Customer service consultant specializing in client satisfaction, retention and loyalty.

• FurstPerson

  http://www.furstperson.com/
  (US) - Recruitment consulting firm specializing in helping call centers find, hire and keep top performers.

• GDS Communications, Inc.

  http://www.callgds.com/
  (US) - Offering training, scripting, programming and reporting services based around Nortel products.

• Harrington Consulting Group, Inc.

  http://www.harringtonconsultinggroup.com/
  (US) - Operations consulting company specializing in customer contact management and call center engineering. Services include site selection analysis and resource management.

• Help-Line

  http://www.helpline.fr/
  (FR) - Offers IT support consulting services for value-added call centers of large corporations. Website in both French and English.

• HyperQuality

  http://www.hyperquality.com/
  (US, IN) - Provides quality monitoring services. This company monitors customer communications and provide daily quality reports.

• Inbound Call Center Services

  http://www.inbound-call-center-services.com/
  (US) - Offers free consulting on locating the best service provider for your inbound call center needs.

• International Customer Management Institute

  http://www.icmi.com/
  (US) - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers.

• Kathy Sisk Enterprises

  http://www.kathysiskenterprises.com/
  (US) - Specializing in training, consulting, recruiting and outsourcing for the call center industry.

• Kramer & Associates

  http://www.kramerandassociates.com/
  (US) - Call center consulting firm specializing in eBusiness integration, audits, CRM, consolidation, BPR, technology assessment, and start-up.

• Lieber & Associates

  http://www.lieberandassociates.com/
  (US) - Chicago-based consulting firm with focus on enhancing and integrating call centers in order to increase sales and improve customer service.

• M&C Associates

  http://www.m-cassociates.com/
  (US) - Providing knowledge, experience, and counsel in support of call center services.

• Maximum Network Solutions

  http://www.maxnet.co.uk/
  (UK) - Offers statistical analysis and reporting, CTI/IVR integration, disaster recovery planning, technology tools assessment and call center design.

• McIntosh & Associates

  http://www.mcintoshassociates.com/
  (US) - Focused on efficiency and customer satisfaction. Provide sales, customer service, technical support and CRM expertise.

• Perfformiad

  http://www.perfformiad.com/
  (UK) - A consultancy with a focus on balancing the management of customer focus against business performance.

• Rostrvm Solutions

  http://www.rostrvm.com/
  (UK) - A consulting company that delivers professional services and practical tools to support contact centers.

• Stevens Communications

  http://www.stevenscom.com/
  Manufacturer of call center software and offers consulting services to telecommunication companies.

• The Northridge Group, Inc.

  http://www.northridgegroup.com/
  (US) - Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes and procedures, customer retention strategies.

• The Primas Group

  http://www.primas.net/
  (US) - Consulting team of call center professionals specializing in design and development of IVR, ACD and CTI systems.

• The Taylor Reach Group

  http://www.thetaylorreachgroup.com/
  (CA, AU) - Customer relationship consulting. Free monthly newsletter.

• Touch Point Associates

  http://www.touchpointassociates.com/
  (US) - Call center consultants specializing in increasing productivity, updating systems and technology and implementing morale building strategies.

• Vocal Laboratories Inc.

  http://www.vocalabs.com/
  (US) - Quality monitoring services with live "panel" members. Provides feedback on the effectiveness of contact center representatives, voice response system, or speech recognition application.

• Zici

  http://www.zici.net/
  (NZ, US, AU) - Provides call accounting solutions, call centre management and corporate directory solutions.

Related Categories

• Home > Business > Business Services > Customer Management > Customer Support
• Home > Business > Telecommunications > Consulting

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