Directory of Customer Support Resources

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Resources in This Category

• CaseBank Technologies Inc.

  http://www.casebank.com/
  CaseBank develops and delivers experience-based Decision Support solutions reducing equipment maintenance costs and increasing uptime for the manufacturing, aerospace, petrochemical, and related sectors.

• Customer Contact Solutions

  http://www.chaseresponse.com/
  Complete customer contact solutions enabling clients to outsource all or any part of their inbound and outbound customer contact needs.

• Customer Focus Consulting

  http://www.customerfocusconsult.com/
  Customer service consultant specializing in customer satisfaction, strengthened customer retention and loyalty, as well as increased employee commitment.

• Inq.com

  http://www.inq.com/
  Bringing traditional supportive human contact to the new economy of eBusiness. Enabling your ecommerce website with a live sales and support staff, eCRM with a human touch. Add an experienced eSales customer service center to your site today.

• KR Consulting

  http://www.krconsulting.com/
  Management consulting firm for help desks and customer support centers.

• Maconomy

  http://www.maconomy.com/
  Maconomy, a publicly-traded company, is the only provider of fully integrated eBusiness enterprise software that optimizes the service industries.

• PhoneWare Call Center

  http://www.phonewareinc.com/
  PhoneWare call center solutions serving the telecommunications, educational, pharmaceutical, travel and tourism, insurance, financial and automotive industries.

• Pivotal Corporation

  http://www.pivotal.com/
  XML-based demand chain networks that deliver personalized customer experiences; unify Internet commerce, CRM, eSelling, and wireless technologies; guide intelligent commerce; and integrate the demand chain with the supply chain.

• Platinum Rule

  https://platinumrule.com/
  Learn more about how charismatic you are and how charisma affects you personal and professional success.

• Quality3

  http://www.quality3.com/
  Call center consultant services for customer satisfaction and improved business.

• SafeHarbor Technology Corp.

  http://www.safeharbor.com/
  Provides customer support solutions leveraging multiple channels, including e-mail, telephone, chat and the web.

• Sanad

  http://www.sanad.jo/
  Provides customer support services to businesses, including training and outsourcing.

• SearchCRM.com

  http://searchcrm.techtarget.com/
  Offers independent news and learning resources for CRM and call center professionals. Includes targeted search, learning tools and daily news.

• Sitel Corporation

  http://www.sitel.com/
  Delivering telephony based customer relationship management solutions and project management.

• Sms for Service

  http://www.smss.co.za/
  Ensuring service excellence with the use of innovative sms technology,a short code number and the Internet.

• SSI Partners

  http://www.ssipartners.com/
  Offers help in maximizing the revenue and cost savings via remote service offerings.

• The ITIL Open Guide

  http://www.itlibrary.org/
  A public wiki site dedicated to the ITIL approach to IT and customer support and management.

• UltraFeedback

  http://www.ultrafeedback.com/
  Research consulting firm that aligns organizations with their customers.

• Unicom Telecommunications

  http://www.unicomcorp.com/
  Specializing in order fufillment for each and every business type.

 

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