Directory of Education and Training Resources

Home > Business > Customer Service > Education and Training

This category lists businesses and individuals which specialize in customer service education and training.

Resources in This Category

• Caliluna Consulting

  http://www.extraordinarycustomerservice.com/
  Provides online customer service training for employees and managers to increase profits and improve business.

• Ceres Innovations Inc.

  http://www.ceresinnovations.com/
  The CERES model places employees at the center of customer relations within the company

• Corporate Dynamics, Inc.

  http://www.corpdyn.com/
  Training and consulting solutions for customer service, sales, and management related issues.

• Craig Harrison's Expressions of Excellence

  http://www.expressionsofexcellence.com/
  Speaker, trainer and consultant Craig Harrison makes customer service fun and internalize customer service tenets.

• Customer Focus, Inc.

  http://www.customerfocusinc.com/
  On-site customer service training for service representatives.

• Customer Service Review, Inc.

  http://www.csr-net.com/
  Develops front-line employees and the managers that support the front-line, specializing in quality assurance monitoring, assessment, and training.

• Customer Service University

  http://www.customerserviceuniversity.com/
  Provides customer service videos and training programs. Includes online ordering and contacts.

• CustomNet Services

  http://www.customnet.on.ca/
  Training and consulting in customer service, and telephone skills. Based in Ottawa, Canada.

• Dionco Inc.

  http://www.dionco.com/
  A retail consulting firm specializing in retail selling skills and customer service skills.

• Expressive Concepts

  http://www.expressiveconcepts.com/
  Offers CDs, books, and training seminars via computer, on-line, and teleseminar. Includes articles, tips, and a list of training topics.

• Ford, Lisa

  http://www.lisaford.com/
  Speaks on customer service topics including managing, hiring and training. Audio, video and books available.

• Gehegan & Associates

  http://www.gehegan.com/
  Offers telephone training workshops for financial institutions. Offers workshops in expanding client relationships, business development, and workshops for Investment Officers. Based in San Diego, California.

• Global Learning Partners, Inc.

  http://www.glpinc.com/
  Training and consulting company offers performance improvement and continuining education programs.

• Impact Learning Systems

  http://www.impactlearning.com/
  Skill-based training programs designed to change behavior and improve customer contact skills and related performance.

• Interaction Metrics

  http://www.interactionmetrics.com/
  Customer service audit specialists.

• JoAnna Brandi & Company, Inc.

  http://www.customercarecoach.com/
  Customer care training program for managers.

• Jones Associates

  http://www.service-training.co.uk/
  Specializes in researching, preparing and delivering training programs

• KL Consultancy

  http://www.klconsultancy.co.uk/
  Offers customer service training programes. Profile and courses.

• Learning Curve

  http://www.yourlearningcurve.co.uk/
  Tailored training courses in customer service and customer care for UK companies. Also includes a growing collection of "how to" articles.

• Learning Journey, Inc.

  http://www.learningjourneyinc.com/
  Solutions to help increase employee morale and give better customer service through communication and corporate culture.

• LMR Associates

  http://www.lmrassociates.com/
  Provides onsite customized training, keynote, motivational speaking, and online assessments for executive, management, and staff across the public, private and individuals sectors. Company profile and contacts.

• M2S2 Communications

  http://www.m2s2.com/
  Provides services focused on the telephony industry. Profile, events and contact information.

• Mark Eppler & Associates

  http://www.markeppler.com/
  Provides seminars and workshops on management, leadership, customer service and change by the award-winning author of Management Mess-Ups.

• Martrain Ltd

  http://www.martrain.co.uk/
  Telemarketing, customer relationship management (CRM) training and technology sales research solutions. Services, clients and profile.

• Measure-X

  http://www.measure-x.com/
  Customer service and retention training and measurement. Includes testimonials and services.

• Myra Golden Seminars

  http://myragolden.com/
  Keynotes, web based training and seminars designed with an emphasis on customer service improvement.

• Optimum Operating Procedures and Services Pty Ltd

  http://www.oops.net.au/
  Delivers training and reporting solutions, organizes mystery customers to evaluate restaurant or pub staff. Also telesales and phone communication training. (Australia)

• Oriel Training

  http://www.orieltrain.com/
  Providing both frontline and strategic customer care training for businesses in Ireland. Also personal development courses and psychometric testing.

• Peak Performance International Pty Ltd

  http://www.peakperformance.co.nz/
  Customer service and tailored, in-house sales training programs. Company profile, list of partners, and contacts.

• Professional Edge

  http://www.proedgeskills.com/
  Communication skills, customer service training, presentation skills seminars, keynotes, coaching, consulting, and articles to improve sales, service, and overall professionalism.

• Scott Brown

  http://www.foundationsofservice.com/
  Principle-based presentations on customer service. Contains profile, topics details, interview and client list. Akron, Ohio.

• Service Quality Institute

  http://www.customer-service.com/
  Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter.

• Service Strategies

  http://www.servicestrategies.com/
  Provides industry standards, certification, training and consulting solutions for customer service, technical support, field service and professional service organizations.

• Signature Worldwide

  http://www.signatureworldwide.com/
  Offers customer service and sales skill training programs. Events calendar, and newsletter.

• SunShower Learning

  http://www.smile-video.com/
  Video-based training program to inspire positive attitudes in front-line customer service employees.

• T & T Training

  http://www.tttraining.co.uk/
  Customer service training and consultancy.

• Telephone Doctor

  http://www.telephonedoctor.com/
  Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training.

• Thank You Very Much, Inc.

  http://www.thankyouverymuchinc.com/
  Offers customer service training that focuses on the experience of the front line service provider. Delivered in live as well as multi-media formats.

• The Physics of Customer Service

  http://www.customerserviceebook.com/
  International speaker and consultant, Patrick McGaughey, offers customer service seminar and "The Physics of Customer Service" book for download.

• Tooty Inc.

  http://www.tootyinc.com/
  Customer service and sales strategy evaluating, developing, training and monitoring.

Related Categories

• Home > Business > Business Services > Communications > Education and Training
• Home > Business > Education and Training
• Home > Business > Marketing and Advertising > Salesmanship > Education and Training

 

Home > Business > Customer Service > Education and Training

 

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