Directory of News and Media Resources

Home > Business > Telecommunications > Call Centers > News and Media

Resources in This Category

• Call Center magazine

  http://www.callcentermagazine.com/
  Call Center Magazine covers products and services that improve customer contact and care by strengthening online communications and quality assistance over the phone.

• Call Center Times

  http://www.callcentertimes.com/
  Online magazine with articles on general call center industry issues, workplace issues and information about industry conventions.

• Connections Magazine

  http://www.connectionsmagazine.com/
  Independent teleservice magazine updated daily to provide information about emerging technologies.

• Contactcenterworld.com

  http://www.contactcenterworld.com/
  Online news for the industry.

• Outbound Focus

  http://www.outboundfocus.com/
  Free newsletter service for outbound call center professionals worldwide, focusing on responsible dialing practices and their effects on telemarketing.

• Telemarketing Magazine

  http://www.tmcnet.com/call-center/telemarketing.htm
  A resource providing breakthroughs in technology and service standards.

 

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