Directory of Associations Resources

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Resources in This Category

• Consortium for Service Innovation

  http://www.serviceinnovation.org/
  A non-profit alliance of customer service organizations that are working together to solve industry-wide challenges. Events, current members, mission, programs, press, articles and membership details.

• Contact Professionals Alliance

  http://www.cpacan.com/
  Canadian association for call centre managers, supervisors, and other operational staff. Meets monthly in Toronto and Mississauga.

• Customer Care Institute (CCI)

  http://www.customercare.com/
  CCI is an international organization serving customer care professionals. We focus on customer care issues found in the customer service, consumer affairs, telemarketing and help desk professions.

• Customer Service Institute of Australia

  http://www.csia.com.au/
  CSIA is a professional, membership-based body dedicated to improving the standards of customer service both at an individual level and at a corporate level across Australian industry. It is also involved in the development of internationally accredited service and business management standards.

• International Customer Service Association

  http://icsatoday.org/
  Promotes the development and awareness of the customer service profession through networking, education and research. Activities, publications, case histories, merchandise and related links.

• The Association of Support Professionals

  http://www.asponline.com/
  A national (U.S.) organization dedicated to the advancement of the software support profession. Members can join local chapters to share ideas, insights, and experiences with their colleagues.

• Toronto Chapter of the International Customer Service Association

  http://www.icsa.on.ca/
  Membership details, activities, newsletter, career opportunities, and contact information.

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