Directory of Software Resources

Home > Business > Customer Service > Software

Subcategories

• CRM
• Call Center
• Help Desk

Resources in This Category

• Actricity

  http://www.actricity.com/
  Offers web-based software to manage customer relationship and networking the CRM processes in sales, marketing and service.

• Aestiva

  http://www.aestiva.com/
  Web-based solutions including help tickets, knowledge base, contact management, and email management.

• Aexis

  http://www.aexis.com/
  Distributor and integrator in the Benelux and France of Advanced Business Intelligence solutions, which comprise corporate performance management, olap, crm, data warehousing and web applications.

• Blue Tahiti Software Ltd

  http://www.bluetahiti.com/
  Provider of analytical CRM systems. Innovative companies use our software to slash sales and marketing costs. News and events. Contacts.

• Charter Continuum

  http://www.charter-uk.com/
  Customer relationship management with software for handling customer feedback ensuring customer retention.

• CRM Technologies Ltd.

  http://www.crmtechnologies.com/
  Offering consultancy, design, programming, integration and training services, including relationship management solutions. News and contact details.

• CustomAnswers

  http://www.customanswers.com/
  Provides online customer service support solution and web-based help desk, including knowledge base, issue tracking, call center, Dynamic FAQ, email management and surveys.

• Medallia

  http://medallia.com/
  Provides turnkey customer feedback solutions. Product details, and company news.

• Orasi Software, Inc. - IdeaScope

  http://www.ideascope.com/
  Features customer feedback management system to capture, monitor, and prioritize customer feedback. Also collect ideas, comments, and suggestions.

• PhaseWare, Inc.

  http://www.phaseware.com/
  Offers customer service application suite that consists of incident and knowledge management, customer web self-service, and business event management tools that automate the incident resolution process.

• Precision

  http://www.pcaonline.com/
  Developer of help desk solutions.

• Q-go

  http://www.q-go.com/
  Customer communications software based on natural language technology.

• Querybot Systems

  http://www.querybot.com/
  Automated knowledge base and interactive FAQ systems intended for small businesses.

• Rapid Stability Incorporated

  http://www.rapidstability.com/
  Provides custom software applications and solutions for customer service, help desk, CRM, security analysis with implementation and network marketing. Company profile, products and services. Contacts.

• ResponseTek Networks Corp.

  http://www.responsetek.com/
  Provides customer experience management solutions. Areas of expertise. Services offered. Contacts.

• Satmetrix Systems

  http://www.satmetrix.com/
  Software and services company focused on customer experience management.

• ScandiaCom

  http://www.scandiacom.com/
  Web based customer service database solutions for the high-end equipment manufacturers. Automated escalation process and failure analysis reporting capabilities.

• Simon Dutton Associates Ltd

  http://www.paritor.com/
  Products and services information. Features Paritor Software for the education sector: EnsembleXP.Net and SOLO.

• Square Systems Ltd - Opinion-8

  http://about.opinion-8.com/
  Offers automated customer survey system that provides real-time feedback and verbatim comments about customer service or employee satisfaction. Research methodologies include post contact IVR telephone, web and email questionnaires.

• SupportSentry

  http://www.supportsentry.com/
  Provides hosted, cost effective web-based customer service software. Some features include knowledge bases, email handling, and multiple site capabilities.

• The Service Manager - TSM

  http://www.theservicemanager.com/
  Provides a job logging, dispatch and invoicing solution. Includes time sheets, stock control, maintenance contracts. Company profile, contacts.

• Transversal Corporation Ltd

  http://www.transversal.com/
  Offers call centre knowledge management solutions. List of products. Contacts.

• Ulysses CRM

  http://www.qms-software.com/
  Developer of service-centric customer relationship management and facilities management software packages for small and medium companies.

• Witness Systems

  http://www.witness.com/
  Supplies customer relationship management solutions. Focusing on customer service processes, and workforce performance. Training and consulting services. News, partners.

Related Categories

• Home > Computers > Internet > Web Design and Development > Hosted Components and Services > Customer Service
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