Directory of Mystery Shopping Resources

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Mystery shopping is a service provided to businesses to give them feedback on the quality of their services, businesses, websites and/or personnel. Generally this is done by employing persons who visit the business, conduct transactions, and then provide a report on their experiences. Services should involve some kind of interpersonal contact, customarily in-person or by telephone. Web-only mystery shopping is a possibility as well.

This category is NOT for sites which essentially sell a list of mystery shopping companies or otherwise claim to have some "secret" to success as a mystery shopper for the right price.

Resources in This Category

• A Customer's Point of View, Inc.

  http://www.acpview.com/
  Mystery shopping services for retail, restaurants, transit providers, housing, living and care facilities, entertainment facilities and health care providers. Online application.

• AboutFace

  http://www.aboutfacecorp.com/
  Provider of mystery shopper programs and secret shopping services.

• ACE + Surveys Mystery Shopping

  http://www.aceplussurveys.com/
  Offering customer service evaluations, exit interviews, and employee training with web access. Resource for shoppers and online application.

• Acorn Management Associates

  http://www.acorn-ma.co.uk/
  Mystery shopping provider. Specializes in automotive after sales care. Also offers design, development and manufacture of specialist tools.

• Advanced Feedback

  http://advancedfeedback.com/
  San Diego, California based company providing various secret shopper programs.

• Albatross

  http://www.albatrossasia.com/
  Focus on customer service and sales performance in shops and offices across China and Asia. Company profile, news, and contacts.

• All-Star Customer Service, Inc.

  http://www.mysteryshoppingexperts.com/
  Offering traditional, audio, and video mystery shopping, and market research. Also training training programs.

• Amber Arch

  http://www.amberarch.com/
  Specialist business evaluations by mystery shoppers, service measurements and analysis.

• Amusement Advantage, LLC

  http://www.amusementadvantage.com/
  Amusement park mystery shopping. Online application.

• Anonymous Insights, Inc.

  http://www.a-insights.com/
  Marketing research firm that specializes in customer satisfaction programs. Online application.

• AQ Services International

  http://www.aq-services.com/
  Mystery shopping, quality research, and consultancy services. Company profile, locations and contacts.

• Ardent Services, Inc.

  http://www.ardentservices.com/
  Mystery shopper services catering to retail, restaurant, hotel, airline and car rental industries. Online application.

• At Random Communications

  http://www.arllc.com/
  Telephone based shopper evaluations of service quality and efficiency. Customer follow-up and competitive analysis services also available.

• Ath Power

  http://www.athpower.com/
  Mystery shopper services catering to retail and financial services. Sales staff and management training and market research. Online application.

• BARE International

  http://www.bareinternational.com/
  Mystery guest retail, hotel and restaurant reports since 1987. Video training and guest intercept programs also available. Online application.

• Berring HIne Consulting

  http://www.berring.co.uk/
  Telephone-based mystery shopper programmes as part of a wider evaluation of public sector services.

• BestMark, Inc.

  http://www.bestmark.com/
  Offers mystery and secret shopper services, including online surveys and reporting.

• Business Evaluation Services

  http://www.mysteryshopperservices.com/
  Business and retail on-site, telephone and customer feedback secret shopper services.

• Checkout (UK) Ltd

  http://www.checkoutuk.co.uk/
  A customized mystery shopper program using specialized secret shoppers with a video recorded analysis.

• Clandestine Marketing

  http://www.clandestine.co.za/
  Mystery shopping solutions, marketing research and secret mystery shoppers. Also retail observation and restaurant evaluation.

• ComSim, Inc.

  http://www.comsim.com/
  Gathers and reports customer perceptions, feedback and suggestions concerning products and services for high-technology companies. Profile, FAQ and contacts.

• Confero, Inc.

  http://www.conferoinc.com/
  Nationwide mystery shopping and customer satisfaction measurement services for automotive, banking, restaurant and real estate. Online application.

• Consumer Impressions, Inc.

  http://www.consumerimpressions.com/
  Providing mystery shopping services in the United States.

• Creative Image Associates

  http://www.creativeimage.net/
  A consulting and training company specializing in assisting financial institutions to achieve a successful sales and service culture. Training, evaluation, and incentive programs designed to maximize employee performance.

• Customer 1st

  http://www.customer-1st.com/
  Full service mystery shopping company providing on-line reporting for customer service evaluation.

• Customer Point of View

  http://www.mystery-shopper-business.com/restaurant-mystery-shopping/
  A mystery shopping service catering exclusively to the restaurant and hotel foodservice industries since 1985.

• Data Quest, Ltd.

  http://www.dataquestonline.com/
  Monitoring customer service performance and employee honesty in a broad range of industries (Hotels, Restaurants/Bars, Retail).

• Douglas Stafford

  http://www.douglasstafford.com/
  Video, telephone, and physical mystery shopping. Automotive industry specialists. Streaming video and audio results online.

• Dynamic Advantage

  http://www.dynamic-advantage.com/
  Provides mystery shopping and customer satisfaction measurement services. News archive, and monthly newsletter.

• Ethos Integrated Solutions

  http://www.ethosplc.com/
  Providers of mystery shopping, process improvement, e-solutions and benchmarking studies in the Middle East.

• Evaluation Systems for Personnel

  http://www.espshop.com/
  Provides mystery shopping and sales training services. [Houston]

• Focus Plus Service Auditors

  http://www.focusplus.net.au/
  An independent customer service monitoring company which provides evaluation of customer service.

• Frontline Shoppers Inc.

  http://www.frontlineshoppers.com/
  Offering mystery shopping and merchandising compliance evaluations. Also consumer research and training services.

• GAPbuster Worldwide

  http://www.gapbuster.com/
  Providers of mystery shopping services. Also customer experience evaluation and international benchmarking. Company profile, locations, contacts and Online shopper application.

• Guest Check

  http://www.theguestcheck.com/
  Offers mystery shopping investigative services exclusively to hotels, restaurants, and resorts.

• HS Brands International

  http://www.hsbrands.com/
  Services offered, staff, contact details, and shopper application.

• ICC - Decision Services

  http://www.iccds.com/
  Mystery shopping and merchandising solutions. Services retail and restaurant industry. Programs customized to meet the objectives and budget of customers.

• ICU Associates Inc.

  http://www.icuassociates.com/
  Provides services in the US, Canada and Puerto Rico to fast food chains, restaurants, airports, and convenient stores. Also provides private investigations in the US. Shopper application available.

• Imyst, Inc.

  http://www.imyst.com/
  Provides customized mystery shopping services for automotive dealerships, retail locations, restaurants, hotels and apartments, telephone programs, and customer service evaluation.

• Inland Retail Services

  http://inlandretailservices.com/
  Specialists in mystery shopping and merchandising services. Includes services and contacts.

• IntelliShop

  http://www.intelli-shop.com/
  Nationwide mystery shopping and secret shopping solutions to more than 25 industries. Services include on site, video, telephone, and web. Online reporting system.

• ITS (Incognito)

  http://www.itsincognito.com/
  Offers assessment of customer service, call handling and sales skills through the implementation of mystery customer programs. Specialising in the hospitality industry.

• J.M. Ridgeway Co.

  http://www.jmridgway.com/
  A market research and mystery shopping company providing national coverage.

• Jancyn Evaluation Shops

  http://www.jancyn.com/
  Secret shopping services used by the retail, restaurant and rental housing industry.

• JKS Mystery Shopping Ltd

  http://www.jksmysteryshopping.co.uk/
  Offers mystery shopping for retail, leisure and tourism sectors. List of services, profile and contacts.

• Kinesis

  http://www.kinesis-cem.com/
  Web-based reporting that targets all levels of an enterprise. Mystery shopping, focus groups, web-site pop up surveys, telephone interviews and customer feedback.

• Market Force Information

  http://www.marketforce.com/
  Customer experience management company providing mystery shopping, customer satisfaction surveys, contact center services, social media analysis, audits, analytics and insights.

• Mars Research

  http://www.marsresearch.com/
  Offers a wide variety of quantitative research studies, including mystery shopping and customer surveys.

• Michelson & Associates, Inc.

  http://www.michelson.com/
  Description of the company and services offered. Apply online to be a shopper.

• MSPA North America

  http://www.mspa-na.org/
  Trade association representing the customer experience metrics (mystery shopping) industry throughout North America.

• Mystery Review

  http://mystery-review.nl/
  Offers surveys to check how customers do see shops, hospitals and theaters.

• Mystery Shoppers

  http://www.mystery-shoppers.com/
  Evaluates customer service and quality control. News for potential clients and shoppers, contact information, and details about the business.

• Mystery Shoppers Ltd.

  http://www.mystery-shoppers.co.uk/
  Mystery shopping and customer service training and consultancy services. UK.

• Mystery Shopping Resources

  http://www.volition.com/mystery.html
  Listings of companies needing shoppers, a shoppers' bulletin board, a live chat area, and a page of links to free or inexpensive items.

• Mysteryshopomatic.com

  http://www.mysteryshopomatic.com/
  Online tools for mystery shopping providers: web-accessible form and report editors, ftp transfer, automatic scoring of submitted forms, and report downloading in ZIP and CSV format. Monthly fee for access to these tools.

• Mysteryshopper.com.au Pty Limited

  http://www.mysteryshopper.com.au/
  Focuses on Australian shops but also New Zealand, United Kingdom and the United States of America.

• National Shopping Service

  http://www.nationalshoppingservice.com/
  Mystery shopping in America and Europe.

• National Shopping Service Network, LLC

  http://www.mysteryshopper.net/
  Offers a variety of mystery shopping services.

• Northwest Loss Prevention Consultants

  http://www.nwlpc.com/
  Restaurant, apartment and retail mystery shops. On line shopper application.

• Pacific Research Group

  http://www.pacificresearchgroup.com/
  Services include mystery shops, site inspections, and phone surveys.

• PAN Research

  http://www.panresearch.ie/
  Services include mystery shopping, satisfaction surveys, and retail audit. Also website usability testing.

• Perfectly Frank inc.

  http://www.perfectlyfrankinc.com/
  A boutique mystery shopping company. Areas of specialization, pricing, and contacts.

• Performance In People Ltd

  http://www.performanceinpeople.co.uk/
  UK-based telephone and video mystery shopping services.

• Premier Service

  http://www.premierservice.ca/
  A Montreal-based firm in business for over 11 years, provides mystery shopping and consulting services across Canada, the US and Puerto Rico.

• Presence Quality Mystery Shopping

  http://www.presence.fr/
  Specialists of network assessments.

• Quality Assessments Mystery Shoppers, LLC

  http://www.qams.com/
  Details how to become a customer and receive feedback on quality service, how to stimulate word-of-mouth, and suggestive selling.

• Quality Scheduling Group LLC

  http://www.qualityscheduling.com/
  Providers of scheduling, recruiting, and editing services for the mystery shopping industry. Personalized consulting service for each client. Mystery shoppers may register in our database. Job board available.

• React Surveys

  http://www.reactsurveys.com/
  Providing mystery shopping services to measure and improve service delivery from a customer perspective.

• Reality Based Group

  http://realitybasedgroup.com/solutions/gamefilm/
  Video mystery shopping.

• Reality Check Mystery Shopper

  http://www.realitycheckservice.com/
  Shopper evaluations, surveys and audits. Apply online.

• Retail Active

  http://www.retailactive.com/
  Provides business intelligence by way of mystery shopping and customer satisfaction research and insight, for the retail, hospitality and leisure sectors.

• Retail Maxim

  http://www.retail-maxim.co.uk/
  UK-based mystery shopping services including competitor visits and internet and telephone shopping.

• RetailTrack

  http://www.retailtrack.com/
  Retail, service, hospitality and call center mystery shopping.

• Richey International

  http://www.richeyint.com/
  Quality management programs to enhance performance, measure product quality, and maintain brand stature.

• Satisfaction Services, Inc

  http://www.satisfactionservicesinc.com/
  Mystery shopping and secret shopper services: online surveys and reporting customized quality and service evaluation programs to restaurant, hospitality and retail companies.

• Second To None, Inc.

  http://www.second-to-none.com/
  Full service mystery shopping solutions. Apply online.

• Secret Shopper

  https://www.secretshopper.com/
  Mystery shopping programs provide a detailed competitive analysis. Digital and on-site evaluations.

• Sensor Quality Management Inc.

  http://www.sqm.ca/
  Mystery shopping services with either local residents or shoppers who have experience in a particular industry. Information for clients; application form for prospective shoppers.

• Service Alliance, Inc.

  http://www.serviceallianceinc.com/
  Provides mystery shopping services to a variety of industries throughout the United States.

• Service Check

  http://www.servicecheck.com/
  Customer service audits performed throughout North America.

• Service Evaluation

  http://www.serviceevaluation.com/
  Provides a solution for keeping on top of the front line.

• Service Excellence Group

  http://www.serviceexcellencegroup.com/
  Provides customer service development through mystery shops, customer service/management/sales training, personalized consultation, and a quarterly training publication. Find contact information, list of services, and details for potential shoppers and clients.

• Service Intelligence, Inc.

  http://www.serviceintelligence.com/
  Provides actionable, real-time Internet-based mystery shopping and performance assessment across all of North America.

• Service Performance Group

  http://www.spgweb.com/
  Mystery shopper program designed to objectively measure employee customer service skills, sales skills, product knowledge and other related criteria.

• ServiceSense

  http://www.servicesense.com/
  Service evaluation programs and customer care consulting for restaurants, retail stores, service businesses and call centers.

• ServiceTRAC, Inc.

  http://www.servicetrac.com/
  National and international mystery shopping and full service market research firm providing market analysis, measurements and solution services.

• Shadow Shopper

  http://www.theshadowagency.com/
  Video mystery shopping company. Shoppers wear microvideo equipment to record interactions. Services, press releases and news, dealers, and contact information.

• Shadow Shopper

  http://www.shadowshopper.com/
  Shoppers pay annual fee to be part of an employee database accessed by would-be mystery shopper employers.

• Shadow Shopper

  http://www.shadowshopper.com.au/
  Offers mystery shopping, website evaluation and reports.

• Shop Incognito

  http://www.shopincognito.com/
  Offers mystery shopping training and support services. Also articles, podcasts and learning materials.

• Shopper Anonymous

  http://www.shopperanonymous.com/
  Australian mystery shopping organization.

• Shoppers Confidential Inc.

  http://www.shoppersconfidential.com/
  Services include customer satisfaction measurement, competitor intelligence, compliance and integrity audits, and customer surveys. Covers Canada and the U.S.A.

• Shoppers Critique International

  http://www.shopperscritique.com/
  Provides independent customer service evaluations by using guest mystery shoppers to evaluate employee performance. Details about services and industries served, mystery shopping details, FAQs and contact information.

• Shoppers, Inc.

  http://www.insightyoucanuse.com/
  Mystery shopper services to bank, restaurant and retail industries. Employee incentive plans and surveys. Online application and shopper resource.

• Sinclair Service Assessments

  http://www.ssanet.com/
  Company provides mystery shopping services throughout the U.S. and abroad. Sign-up area for shoppers.

• Support Financial Resources, Inc.

  http://www.serviceexperiences.com/
  Customer-driven mystery shopping and consultative services specializing in the financial services industry.

• Tern Consultancy

  http://www.tern.co.uk/
  Works with retailers to improve and track customer service primarily by developing corporate standards and providing mystery shopping.

• The Christian Science Monitor

  http://csmonitor.com/2002/0528/p20s01-wmcn.html
  Article about Shoppers who spy on those who serve, amateur detectives rate firms on everything from cleanliness to customer service.

• The Hotel Shopping Network

  http://hotelshoppingnetwork.com/
  Provider of hotel mystery shopping and sales training services to the hospitality industry.

• The Kirandt Group, LLC

  http://www.kirandt.com/
  Offers mystery shopping and competitive intelligence services exclusively the casino gaming industry.

• The Performance Edge, Inc

  http://www.pedge.com/
  Mystery Shopping services. Customer Service Feedback. Online application.

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